Privacy Policy

Alwaysbooked ("we," "us," or "our") operates an AI-powered voice receptionist and appointment booking service. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including our website at www.alwaysbooked.us and any SMS messaging we send on behalf of our clients.

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1. Information We Collect

We may collect the following types of information:

• Contact information – your name, phone number, and email address when you submit a form or interact with our services.
• Business information – your business name, industry, and relevant operational details when you inquire about our services.
• Communication data – records of calls, voicemails, or messages processed through our AI voice system on behalf of our clients.
• Usage data – how you interact with our website, including pages visited, time spent, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide our AI receptionist and booking services.
• Send appointment confirmations, reminders, and follow-up messages via SMS or phone.
• Improve our AI systems and service quality.
• Communicate with you about updates, offers, or changes to our services.
• Comply with applicable laws and regulations.

3. SMS Messaging Terms

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers – trusted third-party tools that help us operate our services (e.g., Twilio for SMS delivery, plus the voice and AI providers that power our system). These providers are contractually bound to protect your data.
• Client businesses – if you interact with our AI receptionist on behalf of one of our clients, your information may be shared with that client to fulfill your appointment or inquiry.
• Legal compliance – when required by law, regulation, or legal process.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use caution when sharing sensitive information online.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Call and SMS records are retained per our operational needs and applicable regulations. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at alwaysbook3d@gmail.com.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookie settings through your browser preferences. We do not use cookies to collect personally identifiable information without your consent.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: